If you wish to replace your Room to Explore floor through our Adore Your Floor Guarantee, simply reach out to your local Flooring America retailer within the warranty period. Your choices are plenty within each category – take your pick from Room to Explore hardwood, laminate, or luxury vinyl flooring products if your original purchase was a hard surface style, or from Room to Explore carpet if you originally purchased carpet. There’s no extra cost for options of equal or lesser value, except as detailed below. While there's no cash back for going for a less expensive choice, the only job on your to-do list is deciding if you want to splurge on a pricier selection or cover any cost differences due to changes during the warranty period.
When it comes to the replacement, we've got you covered for both materials and labor. However, tasks like removing baseboards, moving furniture, and addressing obstacles are your responsibility. Additional responsibilities, like replacing baseboards and quarter-rounds and painting surrounding walls post-installation fall into your hands.
The Adore Your Floor Guarantee is here to ensure you have peace of mind with your Room to Explore floor. It covers a one-time replacement during the warranty period, giving you a safety net for any unexpected twists and turns that life may throw your way. Keep in mind, though, that once we've done that initial replacement, we can't accept any more claims.
Now, let's talk about what our Adore Your Floor Guarantee doesn't cover. No replacements come into play if your flooring has faced some tough love, whether it's been through abuse, not-so-great maintenance, vandalism, alterations, or damage from events like smoke, fire, flood, wind, water, lightning, or other unforeseen happenings. We're focusing on making sure you're over the moon with the color and style of your Room to Explore product.
Anything beyond that? Well, that's where other warranties in this document come into play. The Adore Your Floor Guarantee is exclusively for the original purchaser of a Room to Explore flooring product, and the installation needs to be done by a pro—either a Flooring America retailer or an authorized independent installer.
Replacement is limited to Room to Explore hardwood, laminate, or luxury vinyl flooring products if your original purchase was from one of these hard surface Room to Explore product categories. If your original purchase was from our Room to Explore carpet assortment, your replacement is limited to Room to Explore carpet flooring products. Area rugs and custom installations, including installations in a pattern, inlays, medallions, or borders, are excluded from the Adore Your Floor Guarantee, and no replacements are covered for such custom-installed flooring.
**Disclaimer: Guarantees and warranties are under the jurisdiction of each Flooring America store. For details and specifics, please contact your local Flooring America.
